Shipping and return policies for Big Jay McNeely

Shipping Info
Shipping Rates & Polices
Payment Policy:

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Shipping Policy

Worldwide Shipping!

Shipping Times: Orders are shipped within 2-3 business days. Once shipped, customers receive a “Order Complete” email.

Shipping Rates:

Note: Shipping is currently only available for USA, Canada and select European countries.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be for your order.


All orders are shipped within 48 hours Monday – Friday 8am – 5pm (Pacific Standard Time).
Please allow 7-10 business days for delivery time on U.S.A. orders.
Delivery times for Canada and select European/International countries may differ from 3-6 weeks.
Order Tracking:

If a tracking number is provided by the shipping carrier, it can be available and requestioned by email. Just reply to your order confirmation. Please note that not all shipping carriers provide tracking numbers.

Return Policy
Returns, Refunds and Exchanges Policy

Some items can not be returned if they are opened. These include cds, dvds, and vinyls.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
Please email to request a refund.
All returns shipping fees are paid by the customer.
Mail your returned item to:
Cleopatra Records
11041 Santa Monica Blvd.PMB. #703
Los Angeles, CA 90025
Include in your package a signed letter stating the reason for your return and the original receipt.

If the clothing item you purchased from Cleopatra Records is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.